The goal is to eliminate the use of many different tools that impact our ability to share, communicate, automate, and generate common metrics.
We will be implementing standard processes to support service management, incident management, change and release management, and problem management.
Capacity planning models and templates, a service management process knowledge center, and a service catalog tool configuration and pilot are all driving capability and maturity improvements throughout GIO.
During Phase 2, SQS assessments are being done at the service lane level, instead of at the team level, to support our organizational learning model with better efficiency.
Getting the baseline around these key process areas will support our future phases as well as measuring where our efforts have improved integrated process areas we have already targeted.